‘Managing the Recovery’, by Kath Walters in BRW (Jan 14 – Feb 3) features quotes from Jim taken from ‘business@100Mbps – A View of the Firm of the Future’. The focus of the article is on crucial lessons that Walters believes should have been learned by businesses as a result of the economic downturn. Jim’s quotes support her ascertain that attitudes to customer service must improve in order for businesses to prosper in the upturn. Read the full article here: BRW_EmergingCompanies BRW_EmergingCompanies2