Times have changed. I’m not weighing in to a gender debate, but we ladies have a lot on our plates. We’re busy building a career, making a home, raising kids, nurturing our relationships with our friends and family, trying to fit in some exercise (or spending time feeling guilty about not doing any), dabbling in our hobbies, trying to contribute to our communities and fitting in some sleep (most of the time).

As a general rule, we enjoy the juggle and relish in our many and varied different roles, but one casualty of the circus act has been the traditional construct of ‘community’. Often we’re too busy to really engage with the other families that live on our street, we’ve moved away from our parents and, as much as we’d love to help out, much of the voluntary work we once did (manning the canteen, working on community projects) is gradually being outsourced due to dwindling numbers of mums who are available to lend a hand.

But we’re resilient creatures. We find ways of making it work. And one of the ways we’ve managed to stay connected is through our social media networks. According to ‘Reaching Empowered Women Through Social Media’ released by Forrester in April 2009 (NB: Empowered women are women ages 25 to 54 who feel that the Internet helps them manage their family life):

“One-third of empowered women use social networking sites mainly for communication compared with 23% of all online adults. Nearly one-third (32%) of empowered women will actively go to friends’ pages on social networking sites to keep in touch, compared with only 21% of all online adults.”

As women, we like to share and we yearn to be connected, so we have created new communities to fill the void. Social media mums are not desperate housewives. We’re busy people looking to engage with our friends and families and meet new, like-minded people.

For marketers, it is crucial to take heed of this. You’re not a voice on TV in the background while we’re doing the ironing and making dinner. Often, we’re logging on to Facebook in the slivers of downtime we get during the day and tweeting while we’re on the bus to and from work. We write posts on our blogs when the kids have gone to bed to share our experiences and promote conversation with our network. And we’re doing this for one simple reason.
To engage.

If you want to promote your product to us, it must be relevant. Shout at us, and we’ll regard you with disdain. In fact, it would be no different to someone approaching a group of women at a cafe at lunchtime and asking if they would like to see a demonstration of your new vacuum. Bah-bum. We’re sooooo not interested.

Here’s a good example of effective marketing to social media mums. Finish Quantum recently ran a sponsored spot on the uber-popular social media mum Mia Freedman’s (@miafreedman) blog, Mamamia. All they did was offer her readers a sample of their new product, but they did it by weighing in on a topic that has many social media mums buzzing (and furiously tweeting) at the moment – MasterChef. What was posted what nothing short of a well-written, press release that showed insight into the behaviour and interests of the audience. Mia’s followers were musing over their messy kitchen, how they wash their dishes (if they’re a ‘rinser’, or they simply dump the dirty dish in the machine and hit go), who will take out the MasterChef title… The most interesting thing though is that they were also were falling all over themselves to claim their sample.

The key for marketers is to spend time to get to know their audience and to make your communication with that audience as relevant as possible. Participate. Join in. You never know, you might even have some fun.

You will win the hearts of social media mums if you can enrich our online experience by helping us connect with like-minded people: provide platforms for us to share what we know, learn what we don’t and give us ways to help us manage our busy lives.

It’s worth the time, patience and effort. Remember, more often than not, we’re the ones buying the groceries!

Simply… put our needs before yours, and you’ll see results.

Cheers,

Sarah (@SassieqQ)

* Image sourced from: workitmom.com

Well done, guys!

There’s an on going debate about how much businesses should be using social media channels like Twitter to promote themselves, well if your thinking like this, then stop! You’re already in the wrong mindset- the fact you want to ‘promote’ your company is the wrong tack, instead think of your company sharing knowledge and advice around your profession and that might not all involve around your company on that I picked this up early this morning via Chris Brogan this is all your business needs to know about using social media in particular Twitter, my personal opinion on using Twitter for business is it’s vital, without it you can’t reach out to your customers in an engaging manner, it’s also a valuable channel as a source of research, so here’s the first steps in building your business further:

First Steps

1. Build an account and immediately start using Twitter Search to listen for your name, your competitor’s names, words that relate to your space. (Listening always comes first.)
2. Add a picture. ( Shel reminds us of this.) We want to see you.
3. Talk to people about THEIR interests, too. I know this doesn’t sell more widgets, but it shows us you’re human.
4. Point out interesting things in your space, not just about you.
5. Share links to neat things in your community. ( @wholefoods does this well).
6. Don’t get stuck in the apology loop. Be helpful instead. ( @jetbluegives travel tips.)
7. Be wary of always pimping your stuff. Your fans will love it. Others will tune out.
8. Promote your employees’ outside-of-work stories. ( @TheHomeDepotdoes it well.)
9. Throw in a few humans, like RichardAtDELL, LionelAtDELL, etc.
10. Talk about non-business, too, like @astrout

Ideas About WHAT to Tweet

11. Instead of answering the question, “What are you doing?”, answer the question, “What has your attention?”
12. Have more than one twitterer at the company. People can quit. People take vacations. It’s nice to have a variety.
13. When promoting a blog post, ask a question or explain what’s coming next, instead of just dumping a link.
14. Ask questions. Twitter is GREAT for getting opinions.
15. Follow interesting people. If you find someone who tweets interesting things, see who she follows, and follow her.
16. Tweet about other people’s stuff. Again, doesn’t directly impact your business, but makes us feel like you’re not “that guy.”
17. When you DO talk about your stuff, make it useful. Give advice, blog posts, pictures, etc.
18. Share the human side of your company. If you’re bothering to tweet, it means you believe social media has value for human connections. Point us to pictures and other human things.
19. Don’t toot your own horn too much.
20. Or, if you do, try to balance it out by promoting the others, too.

Stereomood can take you there. I think this is really cool idea. The premise the site is built on is that ‘behind every song there’s an emotion’, so it groups songs into playlists based on those emotions (and activities too like ‘Doing the Housework’ , ‘Road Trip’ and ‘Let’s Knit’ – dubious as to how many plays that last one gets).

I love that, not only can I indulge my mood, it also exposes me to tracks and artists that I’ve never heard of before. You can also share, ‘ban’, like, shuffle, buy (Amazon or iTunes) and add tracks to create your library so you can create your own playlists. You can upload mp3’s as well.

All the tracks are submitted by users so the library is getting bigger as we speak.

Right… it’s 4.00pm, might tune in to the ‘Busy As a Bee’ list.

Enjoy!

Sarah

What are the incentives and disincentives of using the web as a business channel to market? And can the disincentives be overcome?

When doing business, customers are looking for a product or service that fulfills their needs, as well as value for money. Doing business online is a great way to drive buying decision-making and complete the sales and fulfillment process. So, what are the incentives for customers doing this and what will drive them away?

Incentives for customers to do business online:

• Availability and reach of information and services on the web – the internet never closes and isn’t subject to geographical boundaries.

• The range of search engines, specific sites that focus on key services (eg. iSelect, TrueLocal, eBay and ourbrisbane) and many well-known brand names allow customers to find the information they are after quickly and easily. Businesses should ensure that they are search engine friendly and have their website link listed on appropriate websites.

• Richness of information. Blackmores is a great example of a site that offers rich content, with specialist areas dedicated to women’s, men’s and children’s health, pregnancy, weight management and much more. Businesses should have as much of their content online as possible to assist the customer with their information needs. This will go some way to building up trust with the customer (subject to the information being objective) and assist with search engine results.

• Customers can do their research and, where relevant, buy and purchase online in their own time and in their own environment. Businesses should embrace this, and ensure there is adequate information on their site to inform the customer without the need for them to seek it out it elsewhere.

• Customers can be anonymous until they want to be identified. They can access information but engage the provider on their terms using online or traditional means (phone or direct). Businesses should provide a range of ways to engage website visitors online and offline by offering online subscriptions and membership options, easy-to-use electronic forms, click to call or click to chat tools, as well as providing a central phone number and your office details.

• Additional value from using the web that is not offered through traditional means, including: online functionality to assist with the buying process (eg. calculators or comparison tools), online discounts, honeymoon offers, bundling of products/services and loyalty programs that can only be accessed through the online channel. Businesses should look at what they can provide to drive customers to do business with them online. But it has to add value to their target customers to have the desired impact.

• Customers require information that is objective and as relevant as possible. TripAdvisor is a good example of a site that does this well, as travelers themselves generate the information. There are blogs and wikis that have threads relating to anything your customer wants to know. Businesses should at the very least use testimonials, references and case studies in support of their offering. Providing an online forum on their site and/or identifying where these forums of online conversation are taking place also needs to be considered. Whether your business is going to act on these conversations or just observe them will require some careful consideration.

Disincentives for customers to do business online:

• If the customer’s experience using the website is poor, they will be dissatisfied. This poor experience is likely to be due to uninspiring design, complex site architecture, a lack of intuitive navigation and/or lack of relevant and easily understood content. Businesses should ensure they invest wisely in building a website that matches their customer’s expectations, and fits with their business needs and position in the market place.

• Insufficient content or information to help a customer make a buying decision. If they can’t get it from your website, they will move on. Businesses need to achieve the right balance of information. They need to look at it from the customer’s eyes not from the business’s perspective. ‘What am I, as a customer, looking for on the website to assist me?’

• Too much selling; not enough value. Even if the sales process can only be fulfilled offline, the website can play a pivotal role in supporting the customer in making the decision. Buying a car is a very good example, where research is often gathered online so that when the customer is ready to go to the seller, all they want to do is kick the tyres and negotiate on the price. If you have genuinely assisted the customer with valuable information online, you are likely to get first chance at the sale. Businesses should ensure their website doesn’t act as just another cog of the sales process, but that it is a genuinely valuable tool that engages the consumer and assists them with their purchasing decision.

• Security is still a key aspect for customers. Customers need to be constantly reassured that their personal and financial information is safe. Business should use the appropriate functionality and tools that are consistent with industry standards and best practice.

• When buying online, there is generally a delay in the customer receiving the product/service and additional costs (eg. postage and handling). Customers want instant buying gratification – to use what they have bought there and then – and to purchase for the best price. Businesses need to provide as much information about their product and service as possible, and offer free or reasonably-priced postage so that the overall price is still less than if they bought it from a physical shop. Careful thought needs to go into the online segment of your business model and how it works with existing offline channels. You don’t want one channel cannibalising the other, or channel wars. But you do want to provide the customer with choices, otherwise they may get all the information from you but still buy elsewhere.

Using online as a channel is not the end-all to solving business problems or creating business opportunities, but it can certainly help. The online marketplace is booming and you’re missing out if your business doesn’t have a strong online presence. Just having a website is not enough these days. If it’s poorly delivered, it can do you more of a disservice than if you had no online presence at all. Just like a physical store or showroom, your space in the online world must be orderly, polished, informative and inviting to your customer to get results.

http://www.fubiz.net/2010/02/24/nokia-the-worlds-biggest-signpost/

Working with leading digital services agency, Bullseye, Blackmores has created a destination that is set to become Australia’s biggest online community dedicated to natural health. The new website is personalised to each individual who joins, and is designed to inspire, inform and educate Australians to better health.

Cassandra Brill, Blackmores’ Digital and Interactive Manager said: “We believe something truly revolutionary is happening with the way people are using the internet to learn about health and wellbeing.”

“We want to help people take control of their own health. No longer will we be telling our consumers what we think they’d like to know, we are using technology to allow them to tell us what is most important to them, then supporting that with informed and reliable information they can use themselves and share,” added Brill.

Concerned by trends highlighting Australia’s escalating health challenges such as its ageing population and high levels of obesity, Blackmores looked to its existing 288,000 Australian online members as well as trends from the social media boom to understand what Australians want to know about health and wellbeing.

In response, the traditional ‘one-size-fits-all’ website has been replaced with a site that can be personalised for each member. This is generated from each member’s nominated interests and interactions on the site. Users can also view and share updates on the most popular topics that have been read and discussed by the rest of the community, and access an array of health-related communities where they can chat about the topics that matter most to them.

Jason Davey, Bullseye’s Managing Director of Digital Marketing, said: “Consumers have little patience for irrelevant content, and everyone’s health and fitness outlook and experience is different. Using the intuitive features of leading-edge technology, we have built a website for Blackmores that offers a totally personalised user experience. It’s slick, clever and designed entirely to delight each individual visitor”.

The website aims to ‘get to know’ each member, and then intuitively interacts to guide them to topics of interest, community discussions and product information. Users can then access reliable natural health information and a selection of interactive tools, which include:

Communities
Blackmores has developed ten inspiring and informative health communities. In each one, consumers can find groups where they can research and discuss personal health concerns. These are:
• Women’s Health
• Men’s Health
• Digestion
• Weight Management
• Fitness and Energy
• Stress and Mental Performance
• Pregnancy, Preconception and Breast-Feeding
• Parenting and Children’s Health
• Healthy Ageing
• Cold, Flu, Allergies and Immunity

Virtual Wellness Centre
For free natural health advice, members can ‘ask a naturopath’ with options to chat online, send an email for a detailed, personalised response, or speak directly by phone to one of Blackmores’ Naturopathic Advisory Team members.

Health Topics
Blackmores ‘Health Topics’ cover causes, symptoms and natural therapies for more than one hundred common health conditions.

Learning Centre
Stocked with articles, videos and podcasts, and regularly updated, there is an extensive collection of material covering a range of topics like diet, nutrition, lifestyle and exercise.

Product Assistant
The ‘Product Assistant’ tool helps consumers find the products they are looking for – quickly and easily.

Wellbeing Blog
The ‘Wellbeing Blog’ boasts the latest news and updates from our natural health bloggers.

Shop Online
Exclusive to members only, Blackmores products are now available to purchase directly through the new Blackmores website.

To take a virtual tour and experience the new website, visit www.blackmores.com.au/sitetour.

Live traffic conditions (hit the ‘Traffic’ button)

RTA traffic webcams on the Harbour Bridge and Tollways (Click the ‘More’ button then ‘Webcams’)

For full details, here’s an article from today’s SMH

The power of listening, analysing & measuring: Chris Ramsey, Radian6 USA
The power of engaging: Brian Giesen, Ogilvy 360 Digital Influence

Here are some of the highlights from Chris Ramsey:

Brand today is defined by the sum of what people say about you.

This changes the way marketeers think and act.

It’s no longer about the 4 p’s – place, promotion, price and product.

It should now be the 4 c’s- content, community, conversation, connections and collaboration.

When advising clients to start listening to conversations in the social web they need to understand that it isn’t about measuring impressions and it certainly shouldn’t be thought of as a place to put ads.

It’s about engagement, sentiment and share of voice.

The key to success is through; transparency, authenticity and speed.

Brian Giesen then spoke about the power of engaging and these were his top ten tips:

#1 Drive smarter media planning (a soft drink company found loads of people were talking about their brand mid week – which then led to their hump day or Wednesday media strategy)

#2 Drive stronger creative and ROI (relevancy)

#3 Own search engine results (Recent deals between Google and social networks mean social conversations are more prevalent in search than ever before)

#4 Influencer love getting online (seek them out)

#5 Sharable content is king

#6 Offer talk-worthy experiences

#7 Great PR ideas drive engagement (KFC Free Cayan Chicken Burger example)

#8 Recruit brightest new talent (social media allows people to pinpoint great talent, Ernst & Young use Facebook as their main recruitment tool)

#9 Turn customer service into PR (responding to negative conversations to turn them into positive experiences can great a very powerful reaction that outweighs the original negative conversation. People are surprised and delighted that brands and listening to their conversations)

#10 Be relevant and respectful (engage bloggers but do it in the right way and always involve influencers- charterforcompassion.org is a good example of this)

-Coops (@ccoops)

Also…. we’ve been offered a 20% discount on conference passes to extend to our friends. Just type in ATSPC when you’re signing up to redeem the discount.

Hope to see you there!

Sarah